Frequently Asked Questions (FAQ)
General Questions
Q1: What types of plants do you offer?
We offer various plants, including tropical plants, succulents, pothos, calatheas, monsteras, and spider plants. Our collection is carefully curated to include both beginner-friendly and rare plant varieties.
Q2: Do you sell plants in bundles?
Yes! We offer a variety of plant bundles for different needs, such as beginner packs, succulent starter kits, and seasonal collections. Bundles are discounted compared to purchasing plants individually.
Orders & Shipping
Q3: How do I place an order?
You can order directly through our website by browsing our collection and adding your selected plants to your cart. Follow the checkout process, and you’ll receive a confirmation email once your order is complete.
Q4: Do you offer shipping, and how much does it cost?
Yes, we offer nationwide shipping. Shipping costs vary based on your location and the size of your order. Free shipping is available on orders over $75.
Q5: How do you ensure plants arrive safely?
We carefully package each plant to ensure it arrives in perfect condition. This includes secure pots, protective wrapping, and insulated boxes when necessary.
Returns & Refunds
Q6: What is your return policy?
If unsatisfied with your plant, you can return it within 3 days of receiving your order. Plants and all other items must be in their original condition. Buyers are responsible for return shipping costs.
Q7: What should I do if my plant arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damaged plant. Depending on the situation, we will offer a replacement or a refund.
Plant Care
Q8: How do I care for my new plant?
We provide a care guide for each plant, including specific watering, sunlight, and humidity requirements. For additional care tips, visit our Plant Care Guide page on the website.
Q9: Are your plants pet-friendly?
Some plants are pet-friendly, but others may be toxic if ingested. If you have pets at home, we recommend checking the plant description or contacting us for guidance.
Payment & Discounts
Q10: What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. We offer additional payment options upon request for wholesale orders.
Q11: Do you offer any discounts?
Yes! First-time customers receive 10% off their first purchase. We also offer seasonal sales and volume discounts for bulk orders.
Contact Us
Q12: How can I contact customer support?
You can email us at libby.plants.succulents@gmail.com or call us at (551) 257-6167. Our team is available Monday through Friday, 9 AM to 3 PM EST.